Every Premium plan comes with an unconditional 14-day money-back guarantee. If Einbürgerungstests.ch doesn't work for you, tell us — we'll refund the full purchase price, no questions asked. Digital downloads such as the handbook are covered by section 2 instead.
Digital downloads (handbook)
The handbook and other digital downloads are excluded from the money-back guarantee: the purchase is final once the files are available in your account. By buying you agree to immediate delivery and waive any right of withdrawal from that point. If a file is faulty or won't open, we'll fix or replace it free of charge — email hello@einbuergerungstests.ch. Your mandatory statutory rights are unaffected.
How to request a refund
Email hello@einbuergerungstests.ch from the address you used to buy. A reason isn't required — but helps us improve.
Processing time
Confirmation: within one working day.
Payout via Dodo Payments: typically 5–10 working days for the money to appear on your card or bank account.
Bank fees: we refund the full purchase price. Currency-conversion fees charged by your bank are outside our control.
Payment processor
All payments are processed by Dodo Payments. We never store card details. Refunds are returned along the same path you paid. This policy covers website purchases only: the separate iOS app is billed through the Apple App Store, and cancellations and refunds for app subscriptions are handled by Apple, not by us.
Limits
The guarantee is available once per person. Repeatedly buying and refunding may result in your access being suspended. After a refund you lose access to Premium content.