Support & Help
Last updated: March 15, 2026
01
Frequently Asked Questions (FAQ)
What subscriptions are available?
We offer a premium subscription with access to all 1500+ questions, 26 cantons, unlimited mock tests, learning analytics, and flashcards.
How do I cancel my subscription?
You can cancel your subscription at any time in your profile under account settings.
Can I use my data across multiple devices?
Yes, simply log in with the same account and your learning progress will sync automatically.
What languages are supported?
German, French, Italian, and English.
Can I study offline?
The website requires an internet connection.
How can I delete my data?
Go to your profile and select “Delete account”. All your data will be permanently deleted.
Do you guarantee I will pass the test?
No. Our platform is for preparation only. We cannot guarantee passing the official test.
We offer a premium subscription with access to all 1500+ questions, 26 cantons, unlimited mock tests, learning analytics, and flashcards.
How do I cancel my subscription?
You can cancel your subscription at any time in your profile under account settings.
Can I use my data across multiple devices?
Yes, simply log in with the same account and your learning progress will sync automatically.
What languages are supported?
German, French, Italian, and English.
Can I study offline?
The website requires an internet connection.
How can I delete my data?
Go to your profile and select “Delete account”. All your data will be permanently deleted.
Do you guarantee I will pass the test?
No. Our platform is for preparation only. We cannot guarantee passing the official test.
02
Technical Troubleshooting
The page doesn’t load correctly
Try clearing your browser cache and reloading the page.
Subscription issues
Make sure your payment was successful. Contact us if the problem persists.
Test results are not saved
Make sure you are logged in. Results are only saved for registered users.
Try clearing your browser cache and reloading the page.
Subscription issues
Make sure your payment was successful. Contact us if the problem persists.
Test results are not saved
Make sure you are logged in. Results are only saved for registered users.
03
Submit a Support Request
For a quick resolution, please include the following information:
Or use our contact form.
- Device and browser
- Operating system version
- Description of the problem
- Screenshots (if possible)
Or use our contact form.
04
Response Times
- Technical issues: 24–48 hours
- Subscription questions: 24–48 hours
- General inquiries: 48–72 hours
- Feature requests: 1 week